## 📂 `actions/` – The Agent's Toolkit

This folder contains Python files that define custom telecom actions your agent can perform. Actions handle technical diagnostics, service management, and customer support operations specific to telecommunications.

**What you'll find:**
- **billing/**: Billing-related actions (bill inquiries, payment processing, account management)
- **network/**: Network service actions (diagnostics, data retrieval, service status checks)
- **general/**: General support actions (human handoff, session management)

**Edit Python files in this folder** to add new telecom features, integrate with network management systems, or extend customer service capabilities.

Learn more about custom actions in the [Rasa documentation](https://rasa.com/docs/pro/build/custom-actions).
