## 📂 `data/` – The Agent's Business Logic

This folder holds files that define your agent’s skills using "flows". [1](https://rasa.com/docs/pro/build/writing-flows) Each flow is a step-by-step conversation pattern (like a recipe) for handling a user goal (e.g., checking a balance, updating an address).

**What you'll find:**
- **general/**: Basic conversational flows (greetings, help, feedback, human handoff)

**Edit YAML files in this folder** to add new skills, change existing flows, or adjust what the agent asks.
